Privacy Policy

Luxe Jewels ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website. This policy applies to all information collected through our website and any related services, sales, or communications.

We collect information that you voluntarily provide to us when you:

• Register for an account on our website • Place an order or make a purchase • Subscribe to our newsletter • Submit a contact or inquiry form • Communicate with us via email, phone, or WhatsApp

Personal Information Collected: • Full name • Email address • Phone number • Billing and shipping address • Payment information (processed securely; not stored by us) • Order history and preferences

Automatically Collected Information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site. This data is collected through standard web server logs and analytics tools.

We use the information we collect for the following purposes:

Order Fulfillment: To process and deliver your purchases, communicate order status, and handle returns or exchanges.

Customer Service: To respond to inquiries, resolve disputes, troubleshoot problems, and provide support.

Communications: To send transactional emails (order confirmations, shipping updates), and — with your consent — promotional newsletters about new arrivals, exclusive offers, and gemstone education content. You may opt out of marketing communications at any time.

Website Improvement: To analyze how visitors use our website, identify areas for improvement, and personalize your browsing experience.

Legal Compliance: To comply with applicable laws, regulations, court orders, or to protect the rights and safety of Luxe Jewels, our customers, and others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party vendors who assist us in operating our website and business — including payment processors, courier services, email delivery platforms, and analytics providers. These parties are contractually obligated to handle your data securely and only as directed by us.

Courier & Logistics: Your name, phone number, and delivery address are shared with our shipping partners solely for the purpose of delivering your order.

Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or prevent fraud.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website.

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

• Remember your preferences (e.g., dark/light theme) • Keep items in your cart between sessions • Understand how you interact with our website • Deliver a more personalized experience

Types of Cookies We Use: • Essential Cookies: Required for the website to function (cart, session management) • Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics) • Preference Cookies: Remember your settings

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website. We do not use cookies for cross-site advertising or behavioral targeting.

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include SSL/TLS encryption for data in transit, secure storage practices, and restricted access to personal data on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically: • Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes • Account information is retained for as long as your account remains active • Marketing preferences and email list data are retained until you unsubscribe or request deletion • Website analytics data is typically retained in aggregate form for up to 26 months

You may request deletion of your account and personal data at any time (see Section 9).

You have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you at any time.

Right to Rectification: You may request that we correct inaccurate or incomplete information.

Right to Erasure: You may request that we delete your personal data, subject to certain legal retention obligations.

Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.

Right to Withdraw Consent: Where we rely on your consent to process your data (e.g., marketing emails), you may withdraw that consent at any time by clicking "Unsubscribe" in any email or contacting us directly.

To exercise any of these rights, contact us at privacy@luxejewels.com. We will respond within 30 days.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such data.

Our website may contain links to third-party websites, social media platforms, or payment portals. These sites have their own privacy policies, and we have no responsibility or liability for their content or activities. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@luxejewels.com Phone: +92 300 1234567 Address: Lahore, Punjab, Pakistan Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM PKT

We take all privacy inquiries seriously and will respond within 5 business days.